Privacy Policy

Last updated: 07/28/2026

Fence Builders Napier (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020 (New Zealand).

By using our website (fencebuildersnapier.co.nz) or contacting us for a quote or service, you agree to the collection and use of information as described in this policy.

1. Who We Are

Fence Builders Napier provides fencing supply, installation, repair, and related services to residential and commercial customers in Napier and the wider Hawke’s Bay region.

2. Information We Collect

We may collect the following personal information:

• Contact details — name, phone number, email address, and property/site address, provided when you request a quote, make an enquiry, or book a service.
• Project information — details about your fencing project, including site photos, measurements, and preferences, provided by you to help us prepare an accurate quote.
• Communication records — records of calls, emails, form submissions, and text messages between you and our team.
• Website usage data — information collected automatically when you visit our website, such as IP address, browser type, device type, pages visited, and time spent on the site, gathered through tools such as Google Analytics and Google Tag Manager.

We only collect personal information that is necessary for our business functions, such as providing quotes, delivering services, and maintaining customer records.

3. How We Collect Information

We collect personal information:

• Directly from you, when you fill out a contact or quote request form, call us, or email us.
• Automatically, through cookies and analytics tools when you browse our website.
• From third parties, where necessary — for example, a property manager or referral partner acting on your behalf.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide fencing quotes.
• Schedule and carry out fencing installation, repair, or maintenance work.
• Communicate with you about your project, including updates and invoicing.
• Improve our website, services, and customer experience.
• Meet legal, accounting, and regulatory obligations.
• Send you relevant updates or promotional information, where you have consented to receive this (you can opt out at any time).

We do not use your personal information for any purpose unrelated to these business functions without your consent.

5. Disclosure of Information

We do not sell or rent your personal information. We may share your information with:

• Subcontractors or suppliers involved in delivering your fencing project (e.g. materials suppliers, tradespeople).
• Service providers who help us operate our business, such as website hosting, accounting, and customer communication platforms.
• Government or regulatory bodies, where required by law.

Any third party we share information with is required to protect it in a manner consistent with this Privacy Policy.

6. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies (including Google Tag Manager and Google Analytics) to understand how visitors use our site and to improve our services. You can disable cookies through your browser settings; however, this may affect how the website functions.

7. Data Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. Information may be stored electronically with trusted third-party service providers (such as cloud storage or customer management systems), some of which may store data outside New Zealand.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any information you believe is inaccurate or incomplete.
• Ask us to explain why we collect certain information.

To make a request, please contact us using the details in Section 1. We will respond within a reasonable timeframe, generally within 20 working days.

9. Complaints

If you have concerns about how we handle your personal information, please contact us directly so we can try to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:

Website: www.privacy.org.nz Phone: 0800 803 909

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Fence Builders Napier
Phone: (06) 880-0495
Website: https://fencebuildersnapier.co.nz